UX – One Chance is All You Need

At RD Global we’ll use the UX customer research data and analyze the application’s end user behaviors at a granular level. Your users will notice the application and want to use it long after the first session.

Our UX design experts create UX wireframes and prototypes using the latest technological tools. We'll work with you to deliver the type of wireframes and prototypes that fit your needs. We’ll walk you through reviewing the designs and reaching the best design for your user’s needs.

Our UX and software development experts work together to design UX and UI for applications that’ll perform and build a strong customer base. We’re always working on innovative ideas to move your application to the lead position regardless of your specific industry.

Based on in-depth customer research using interviews, competitor application reviews and usability testing, we’ll find the answers to attracting and satisfying your customers.

We’ll use end-user analysis data to develop profiles or scenarios of how actual customers use the application. These fictional profiles later turn into use case scenarios for thorough and effective application functional testing.

Once the profiles are created and reviewed, we’ll create various use case scenarios for each one. Each use case scenario is leveraged to create a map of the customer journey. Customer journey maps cover all points of user interaction with your application.

The user journey scenarios are then developed into multiple sets of wireframes. Wireframes illustrate the customer journey and provide the groundwork to create a working prototype. Testing through prototypes gives you a solid idea of how the application will appear and function before investing in coding. Then, we’ll make changes to the prototype instead of recoding.

Validation testing verifies that the prototype design matches the intended use case scenarios. Testing ensures the usability of the UX design and identifies defects before the team moves into coding and development.

InsurTech enables companies to interact with customers, using multiple channels for increased reach. Customers can access self-service portals to research information or make payments, or contact an agent.

SaaS in Healthcare promotes improved customer experience and buy-in to use new technology for managing healthcare. Patient and provider communication works seamlessly using SaaS.

FinTech companies leverage SaaS to reduce costs, provide improved data security, and increase scalability. SaaS application integrations make it easier to credibly secure, back up, and analyze data.

Sales, marketing and advertising campaigns benefit from leveraging customer data analytics to gain a better ROI and connect with customers. SaaS customer portals provide access to attract new and retain existing customers by providing easy, secure access to the information they need.

IT companies use SaaS to provide services across the board and directly to customers. SaaS brings not only useful, accurate customer data for business analysis but the ability to more easily secure and manage multiple customer installations and activities seamlessly.

SaaS enables customer service agents to communicate with customers using a variety of channels based on the customer's needs. SaaS ensures customer service agents provide quality, compliant service by using integration AI and ML to track and manage customer connections.

The construction industry benefits from using SaaS for effective and cost-effective digital solutions. SaaS enables better customer service with customized portals that keep customers informed on projects, costs, and schedules.

SaaS applications provide retailers the ability to store, analyze, and leverage real time customer data and sales results easily with detailed reporting and dashboard style analytics. SaaS also enables online ordering without the headaches of managing orders, shipping, and billing separately.

SaaS applications keep complex educational systems organized. By providing accessible systems to both students and staff, delivering quality education with accurate billing is achievable using SaaS.

Accounting SaaS application features include customer service, billing, and account maintenance all managed within the application at reduced cost. Accounting workflow automation in SaaS reduces workloads and provides real time data tracking and analytics.

Companies involved in the Automotive industry use SaaS to offer customers direct access to sales, inventory research, auto features and pricing. Better yet, the sales process is reduced by enabling customers to purchase completely online saving both the company and the customer money and time.

We strive to build and deliver high-value designs using deep customer research and analysis.

Our team of experts will walk you through the design process as well as assist in providing expertise for developing profiles and scenarios to create a fully customer-centric application.

You’ll leave the process with an expertly-designed application that gets attention, thrills customers, and builds a positive brand image that lasts.